Payments Bright Beginnings & Beyond gladly accepts Visa & MasterCard. Sales Tax will be applied to all purchases in the state of California. CA residents pay 8.25% sales tax. Shipping Shipping Policy For your convenience, Bright Beginnings offers UPS Ground, UPS 2nd Day Air and UPS Next Day Air shipping. Please note that our shipping and delivery days are Monday-Friday, excluding holidays. Next Day and 2nd Day Air orders must be placed by NOON (12PM ) Pacific Standard Time to be shipped the same business day. Orders placed after noon on Friday will not be shipped until Monday. Ground shipments should arrive within 10 business days. For a limited time only, Bright Beginnings & Beyond is glad to offer free ground shipping on all orders over $150. Shipping Rates (within the U.S., including APO and FPO addresses) are based on the dollar value of your order as follows: Normal Delivery: Order Amount (before tax and shipping): $0.00 to $50.00 - Shipping fee = $6.00 $50.01 TO 100.00 - Shipping fee = $7.00 $100.01 to $149.99 - Shipping fee = $8.00 $150.00 and over - Shipping is FREE! Express Delivery: 2nd Day Air - $25.00 (UPS 2nd Day Air can be added to any U.S. order for $25.00.) Shipping - Custom Orders Custom orders may vary in shipping time depending on the vendor. Details on this should be listed within the product information. If you need further assistance, however, please feel free to call us at 310-316-1528 or email us at: support@brightbeginningsbeyond.com. We will be glad to assist you. When will my order be shipped? If your items are in-stock, your order will be shipped within 3 business days. If the item is backordered, Bright Beginnings will contact you to let you know. If you need further assistance, please e-mail us at: support@brightbeginningsbeyond.com or call us at 310-316-1528. Are shipping costs refunded when merchandise is returned? Bright Beginnings cannot refund the shipping charges of returned merchandise. Return shipping costs are the responsibility of the customer. We suggest customers send all returns via insured mail for their own protection in the event of loss or damage. Can an order be shipped internationally? Yes, this will require a shipping quote. Please contact Bright Beginnings for more information. Cancellation & Return Policy Bright Beginnings will gladly refund the purchase price of any item, minus shipping (EXCLUDING personal use items such as breastpumps, breastpump parts, breastfeeding devices, and nursing bras) as long as the item is returned within 30 days in UNOPENED AND UNUSED condition. Replacement parts are NOT returnable for refund, due to their personal nature. Custom-Made personalized items such as embroidered or monogrammed items are not returnable for refund unless they are defective. The cost for return shipping is the responsibility of the customer. If you received free shipping with your original order, we will deduct the cost that we incurred to ship the initial package to you from your refund. We MUST receive the returned/exchanged item within 30 days of the date on the invoice. Any item received after 30 days from the date on the invoice will be subject to a 20% restocking fee. No refunds will be issued for items returned to us more than 60 days past the date on the invoice. Include a copy of your sales receipt, along with your credit card number and expiration date with any item returned for a refund. Contact Bright Beginnings via e-mail or call 310-316-1528 to arrange the approval of your return. BREASTPUMP RETURN POLICY: Breastpumps can only be returned if they are unused and unopened - all inner and outer packaging must still be intact. Due to their personal nature, breastpumps which have been opened cannot be returned unless they are defective (and defective breastpumps must be returned directly to the manufacturer). See the paragraph on warranty claims below for information on how to contact the manufacturer for a warranty claim on a Medela or Ameda breastpump. If you are returning an unopened, unused breastpump for a refund, we will deduct a restocking fee of 10% of the purchase price (if the returned product is received within 30 days of the order date). If the returned breastpump is received later than 30 days from the order date, the restocking fee is 20% of the purchase price. We will not issue refunds for items received more than 60 days past the date on the invoice!! If you received free shipping with your order, we will also deduct $10.00 to $35.00 from your refund to cover our costs of shipping the breastpump to you. (Our cost for UPS ground shipping is usually $10.00 and our cost for UPS 2nd Day Air shipping is usually $30.00 to $35.00). Return of any breast pump or breastfeeding supplies constitutes agreement to these terms. If a breast pump is returned in an opened box, no refund will be issued, and the pump will be returned at your expense. PERSONALIZED ITEM RETURN POLICY: Personalized items may only be returned if they are defective, or we have made an error in spelling or size. These items will be fixed or replaced. We do not offer refunds on personalized items. Please be sure of spelling and size before you make your order as items that have errors due to a mistake in ordering will not be accepted for a refund or exchange. If you have received an item as a gift and there is a problem with an item please call us and be prepared to give us the order number that was included with your packing slip. This enables us to identify your order. Personalized Gift order returns will receive store credit or an exchange for the same item. NURSING BRA RETURN POLICY: Bras are returnable for an exchange or refund (minus shipping) as long as they have not been washed or worn (no longer than needed to check fit) and are in the original packaging (undamaged by scissors), and as long as we receive the returned bra within 30 days of the date on the invoice. Bras returned for a refund after the 30 day period has expired will have a 20% re-stocking fee deducted from the refund. As stated previously, no refunds will be issued for products that are received at Bright Beginnings after 60 days from the date on the invoice. To remove the nursing bra from its packaging to try it on, DO NOT CUT THE PACKAGE WITH SCISSORS. Simply turn the package face down and peel open the adhesive flap to unseal the package without damaging the "clothes hanger" function. Bras damaged from being laundered separately in a washing machine will NOT be accepted for return. If you need to return your bra for a refund, or exchange for another size, and it has not been washed, worn, or damaged, return it to the following address: Bright Beginnings & Beyond Attn: Returns/Credit Dept. 229 Avenue I, Redondo Beach, CA 90277 If you choose to exchange your bra(s), we will bill your credit card for UPS shipping of the new size(s) to you, at a cost of $6.00. Please provide your credit card number, expiration date, name on card, and billing address if you would like to exchange your bra for another size or style. WHAT IF I HAVE A WARRANTY CLAIM ON A MEDELA BREASTPUMP? Medela stands behind their products. If you have a warranty claim on your Medela breastpump, please contact the manufacturer directly at their customer service toll free number, 1-800-435-8316, from 8:00 am to 6:00 pm Central time Monday through Friday. Medela will require proof of date of purchase, so please keep your receipt. Privacy & Security All information gathered by Bright Beginnings through your order is kept strictly confidential and will NEVER be distributed to any company or individual. The information you provide on our secure online shopping cart is used only for our internal order processing and accounting purposes.